SUPERIOR SERVICE INITIATIVE
Skypiom has adopted the “Superior Support Initiative” – this is an advantage that surrounds itself with service and support levels that are leveraged on web-based technology. Skypiom also invests in its people and is determined to maintain the best customer service staff in the industry, which again is a further piece in the “Superior Support Initiative” puzzle.
You and the support you receive are the most important elements in Skypiom’s equation. As a result of this and together with the company’s transparent and customer centric nature, you will not only receive thorough onboarding and training support but also ongoing system support in perpetuity – all at no additional cost.
A dedicated support ticketing system, called ASSYST, is available to all users at all times. ASSYST ensures efficient customer support at any scale.
Support queries are handled by a human and not an AI bot. It’s like having your own private banker – but for Skypiom’s superlative support.
All support queries are transparently logged. Best of all, the user decides when a ticket should be closed after it has been satisfactorily addressed.
Skypiom can assist with taking over your entire support environment, or parts thereof, on a managed services or provisioned assistance basis.