Support

Stellar Onboarding You Can Trust

At Skypiom, learning and compliance are about people, outcomes and true partnership. From day one, we focus on building confidence, simplifying compliance and supporting you at every step.

Seamless Onboarding: Your Journey Starts Right

Starting with Skypiom is smooth and stress-free, with proven success onboarding teams from a few users to thousands in highly regulated industries like financial services and aviation. Our blueprint for success includes the following steps:

Implementation scoping: we tailor the system to fit your training and compliance landscape.

Seamless integration: full support for SSO, CRM and HR system connections.

System preparation: your platform is configured to reflect your brand, processes and strategic objectives.

Administrator training: comprehensive training ensures your internal champions are ready to manage learning and compliance efficiently.

Launch support: we help plan communications, prepare launch content and oversee user adoption during rollout.

Smart Support Beyond Go-Live

Once onboarding is complete, you enter a world of support designed to keep your organisation compliant, agile and growing. At Skypiom, we believe stellar support means:

Access to Experts

From company administrators to technical queries, we offer multi-tiered support to solve issues quickly and accurately.

Flexible Support Levels

Whether you need standard, premium or pro support, we offer packages that scale with your business.

Knowledge at Your Fingertips

Our Knowledge Base empowers your team with instant answers, guides and training resources.

Transparent Service

Response times are clearly defined, and all requests follow a "First In – First Out" principle for fairness and efficiency.

Why Skypiom's Support Stands Out

Well-trained, experienced and reliable support team guiding every implementation

Admin training that empowers your team and does not leave them guessing

Clear milestones and measurable success metrics

Content & assessment generation support

Flexible premium and pro options for organisations needing additional hands-on guidance, including managed services

A partnership mindset: your goals are our goals

Direct telephonic access: speak to real people when you need help — no chatbots, no call centres, just real human support

Local support, local expertise: based in SA, our team understands your business environment, regulatory landscape and urgency

Smart Support Beyond Go-Live

Once onboarding is complete, you enter a world of support designed to keep your organisation compliant, agile and growing. At Skypiom, we believe stellar support means:

Access to Experts

From company administrators to technical queries, we offer multi-tiered support to solve issues quickly and accurately.

Flexible Support Levels

Whether you need standard, premium or pro support, we offer packages that scale with your business.

Knowledge at Your Fingertips

Our Knowledge Base empowers your team with instant answers, guides and training resources.

Transparent Service

Response times are clearly defined, and all requests follow a "First In – First Out" principle for fairness and efficiency.

Why Skypiom's Support Stands Out

Well-trained, experienced and reliable support team guiding every implementation

Admin training that empowers your team and does not leave them guessing

Clear milestones and measurable success metrics

Content & assessment generation support

Flexible premium and pro options for organisations needing additional hands-on guidance, including managed services

A partnership mindset: your goals are our goals

Direct telephonic access: speak to real people when you need help — no chatbots, no call centres, just real human support

Local support, local expertise: based in SA, our team understands your business environment, regulatory landscape and urgency

AnneMarie Nieuwoudt

Petra Diamonds

Your responsiveness to queries is commendable - I did not experience the level of willingness and capability to address problems with any other software provider I worked with before.

Ronelle Colyn

MEDITECH

With users across the globe, we need a robust, scalable system. Equally important in the decision making process was the system’s accessible functionality, comprehensive assessment features, robust reporting capabilities, seamless integration and personal, expert-level support.

Lizette Bestbier

Innovent

The ongoing support we have received gives us confidence in this platform for the long term and is a valuable addition to InnoVent.