Skypiom’s Knowledge Management System now includes a robust and granular Knowledge Base, which is directly integrated into the platform.
The Knowledge Base module “Doctrina”, latin for “Knowledge”, allows authors to upload PDF documents as well as videos into the knowledge repository either directly from a local drive or alternatively via Microsoft OneDrive or Dropbox. In addition, authors may use the built-in Markdown editor to create documents in an easy to read and write, text format.
Markdown text is a bullet-proof but lightweight “markup language” that can be opened, read and edited in the future. Markdown removes the dependency on a single authoring application, such as Microsoft Word, and lets the author publish with confidence. Predetermined styles, such as headers, lists, tables, images and typographical emphasis (bold, italic and underlined) form part of Markdown and ensure consistent authoring across all Knowledge Bases. Markdown language is truly easy and does not require any formal training to deploy – of course, help text is available on the Knowledge Management System.
What sets Skypiom’s Knowledge Base truly apart, aside that it is directly integrated into the Knowledge Management System, is how Skypiom’s Knowledge Base handles keyword / Knowledge Base searching: the Google-like search functionality allows users to search for keywords contained not only in all Markdown and PDF documents but also for keywords within videos – a true first! When a video is uploaded to the Knowledge Base repository the system checks the video codec and, if required, automatically converts the video into an appropriate the format. In addition, the video is then transcribed so that keywords contained within the video can be easily found and brought to the forefront for the requestor.
Skypiom’s Knowledge Base also allows for various permission structures, such as ‘User only’, ‘Company’ or ‘Company Group’. Within ‘Company’ and ‘Company Group’ Knowledge Bases, the author may restrict specific folders, documents or videos for specific groups of users. This means that certain users may have access to the full ‘Company’ or ‘Company Group’ Knowledge Base whereby other users may only have limited access.