SEARCHABLE KNOWLEDGE
Skypiom’s Knowledge Base, “Doctrina”, Latin for “Knowledge”, is a centralised library or repository where information is stored, organised and shared in one place.
Directly integrated into the Knowledge Management System, Doctrina allows for undemanding creating, curating and searching of documentation by all users.
Within growing and medium to large size organisations, knowledge typically exists in disparate places, making information difficult to find. A Knowledge Base is a self-serve online library of information that remedies this problem by centralising and structuring information in a coherent, uniformly formatted and searchable repository. A Knowledge Base may include FAQ’s, employee handbooks, office policies, contact details, manuals, standard operating procedures as well as product information / specifications and corporate procedures – the purpose of a Knowledge Base is in fact limitless.
Skypiom’s Knowledge Base, which is immediately deployable, is integrated directly into the Knowledge Management System thereby leveraging the platform even further.
BENEFITS OF A KNOWLEDGE BASE
All-in-one solution
Rather than having to deploy a further system within an organisation, administrators (and users alike) can benefit from having a Sustainable Upskilling Solution (the Knowledge Management System) that is coupled with a capable Knowledge Base within a singular system.
Immediately available
The Knowledge Base is made available to all users from the onset. Administrator functionality – referring to the uploading and managing of content – is undemanding and straightforward, meaning that content can be uploaded and made available to learners immediately.
Cost effective
Skypiom’s Knowledge Base is a cost effective solution compared to a freestanding Wiki or Knowledge Base. The module requires no integration and is directly accessible form the Knowledge Management System.
Unlimited Knowledge Base content
There is no limit on the amount of content, including Markdown and PDF documents as well as videos, that can be uploaded onto Skypiom’s Knowledge Base.
EASY TO SET UP
PDF documents and videos can be uploaded to the Knowledge Base either directly from a local drive or alternatively via Microsoft OneDrive or Dropbox. Video transcription takes place automatically, which is a requirement to making the video searchable.
Alternatively, Knowledge Base authors may use the built-in Markdown editor to create documents in an easy to read and write, text format. Markdown text is a bullet-proof but lightweight “markup language” that can be opened, read and edited in the future.
Markdown text
Authors may use the built-in Markdown editor to create documents in an easy to read and write, text format.
PDF Documents
PDF documents can be easily made available on the Knowledge Base.
Video
Videos, if required, are automatically converted into the MP4 H.264 codec as well as transcribed for searchability – a first!
STRAIGHTFORWARD SEARCHING
Just like Google.
The Knowledge Base allows users to search Markdown and PDF documents. Taking searchability a step further, the Knowledge Base even allows the searching of keywords within videos!
After keywords have been found within Markdown and PDF documents they are highlighted for easy toggling. For videos, the Knowledge Base simply positions the video feed 5 seconds before the keyword appears in the video.
PERMISSIONS
User only
All documents and videos are limited to the user only. No one else has access to the uploaded information.
Company
Every user of a company has access to Doctrina documents and videos, such as Skypiom’s system documentation. Additional restrictions may however be implemented as outlined below. Additional restrictions may be implemented for specific folders, documents or videos for specific user groups.
Company Group
Freestanding KMS instances that form part of a company group can share Knowledge Bases with one another thereby circumventing having to duplicate group specific Knowledge Bases. Here too additional restrictions may be applied for specific user groups.